Possible reason ONE: You didn't restart PowerPoint.
Solution
Please restart PowerPoint software after payment and log in to your iSlide account again.
Possible reason TWO: The Premium account is offline.
Solution
Open iSlide Menu bar >> Account >> Log in, just log in again.
Possible reason THREE: You have logged in via the wrong account.
Solution
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Please check whether you have logged in via the account that you bought the Premium;
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If it is still not solved, please provide us the detailed screenshot of the order. We will inform you the correct login method after verification.