I have already upgraded to Premium, but some of the resources still locked

iSlideCreated at:Apr 16, 2020 15:01:28Updated at:Jun 30, 2022 16:44:59

Possible reason ONE: You didn't restart PowerPoint. 

Solution

Please restart PowerPoint software after payment and log in to your iSlide account again.

 

Possible reason TWO: The Premium account is offline.

Solution

Open iSlide Menu bar >> Account >> Log in, just log in again.


Possible reason THREE: You have logged in via the wrong account.

Solution

  • Please check whether you have logged in via the account that you bought the Premium;

  • If it is still not solved, please provide us the detailed screenshot of the order. We will inform you the correct login method after verification.